Shipping Policy

Effective date: October 07, 2026

One country, one service, one price: nothing. This page explains exactly how an order from Aimarche reaches you and what to do if it does not.

Where we ship

We deliver to all 50 U.S. states. We do not offer international shipping, and we cannot deliver to an address outside the United States even where a customer offers to pay the difference.

The service and what it costs

There is a single option: free standard shipping on every order, with no minimum to reach and no weight surcharge. Expedited, express and next-day services are not available, so nothing at checkout will ask you for a shipping fee.

Processing time

Orders are picked and packed within 0-1 business days. Business days exclude weekends and major U.S. public holidays. An order placed after 2:00 PM ET enters the queue on the next business day, and an order placed on a Saturday is normally processed on the following Monday.

Transit time

Once the parcel is with the carrier, standard delivery usually takes 2-3 business days. That estimate depends on your distance from the dispatch point and on carrier conditions. Severe weather, holiday peaks and carrier backlogs can add a day or two, and those delays sit outside our control.

Tracking

A tracking number is emailed to you as soon as your parcel is handed over, and you can follow it from that moment. The first carrier scan can take up to 24 hours to appear, so a number that looks inactive on day one is normal rather than a problem.

What you pay

The product price and any applicable sales tax are shown at checkout before you confirm. Shipping adds nothing. There are no handling charges, no fuel surcharges and no fees added after the order.

What free shipping does not include

Free shipping covers delivery to the address you give at checkout. It does not include installation, assembly, in-home placement, removal of packaging, or delivery to a room of your choosing. Please make sure the address is complete and correct: we cannot redirect a parcel already in transit, and an address error that causes a return to sender is not covered by our returns terms.

Lost, stuck or delayed parcels

If tracking has not updated for several days, or the carrier has marked the parcel delivered and it is not with you, write to us with your order number. We will open an enquiry with the carrier and follow it through to a replacement or a refund. Check with neighbours and around the property first, since a parcel recorded as delivered has usually been left somewhere sheltered.

Damage in transit is handled under our Refund and Returns Policy and must be reported within 72 hours of delivery, with photos.

Contact

• Email: support@aimarche.com
• Phone: +1 (937) 273-2021
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM ET