Frequently Asked Questions

Shipping and delivery

Which states do you ship to?

All 50 U.S. states. We do not ship internationally, and we cannot deliver outside the United States even at extra cost.

Do I pay for shipping?

No. Standard shipping is free on every order, with no minimum to reach. It is the only service we run, so there is no expedited or express upgrade to buy.

How quickly will my order get here?

Orders are processed within 0-1 business days, and standard delivery then takes 2-3 business days. Weekends and public holidays are not business days.

Where is my tracking number?

It is emailed to you the moment your parcel is handed to the carrier. If the tracking page shows nothing yet, give it up to 24 hours for the first scan to appear.

Paying

What can I pay with?

We accept Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. The options available to you appear on the checkout page itself.

Is the checkout safe?

Yes. It is SSL-encrypted and PCI-DSS compliant, and full card details are never stored on our side.

Returns and refunds

Can I send something back because I do not like it?

No. Returns are accepted for a manufacturing defect, damage in transit, or a wrong item received, and change of mind or personal preference is not covered. Ask us before you order if you are unsure about a size or a material.

How long do I have?

Contact us within 30 days of delivery. Damage caused in transit has a shorter clock: report it within 72 hours of delivery, with photos.

How do I start a return?

Email support@aimarche.com with your order number and a short description of the problem, plus photos for anything damaged. We review the request and confirm within 1-2 business days, then send return instructions. Return shipping on an approved return is paid by us.

When do I see the money again?

Once the item is back with us and inspected, the refund is issued to your original payment method within 3-7 business days. Your bank may take a little longer to show it on a statement.

The products themselves

Is everything brand new?

Yes. Every item sold by Aimarche is new and in its original packaging. Nothing is refurbished, open-box or returned stock, and we do not offer gift wrapping.

Is it all dishwasher safe?

Most stainless steel, glass and silicone pieces are. Items with a wooden handle or a natural bristle head last much longer washed by hand and dried straight away, and the product page says which is which.

How do I know a container or carafe will fit my space?

Each listing carries the dimensions and capacity given for that item. Measure the shelf, the fridge gap or the cabinet door before you order: storage bins and carafes are the two things people most often size wrong.

How should I look after brushes, cloths and wooden handles?

Rinse brushes after use and stand them upright so air can reach the bristles. Microfibre cloths go in the machine without softener. Wooden handles should never soak, and an occasional wipe of food-safe oil keeps them from drying out.

Reaching a person

How do I contact you?

Email support@aimarche.com or call +1 (937) 273-2021 during Monday-Saturday, 9:00 AM - 6:00 PM ET. We reply within 1-2 business days, and an order number in the first message saves a round trip.